1DAY

Cancellation & Refund Policy

How to cancel, and how refunds are handled, on the 1DAY platform.

Last updated: 16 September 2026

This policy explains how cancellations and refunds work, and should be read together with our Terms & Conditions and Booking Policy.

1. The venue’s cancellation terms apply

Each experience has its own cancellation terms, set by the venue and shown to you before you book. Whether a booking can be cancelled, by when, and whether a refund is due is governed by those terms. Please review them at the time of booking.

2. Non-refundable bookings

Some bookings are non-refundable. Where that is the case, it is indicated before you book. For a non-refundable booking, no refund is due if you cancel or do not attend, except where required by applicable law or where the venue is unable to deliver the experience.

3. No-shows and late arrival

If you do not arrive, or arrive outside the times or conditions set by the venue, your booking may be treated as used and no refund may be due, in line with the applicable cancellation terms.

4. How to request a cancellation

To request a cancellation or change, contact us with your booking reference as early as possible. We will process the request according to the applicable cancellation terms.

5. How refunds are made

Where a refund is due, it is made using the original payment method unless we agree otherwise with you. The amount refunded is determined by the applicable cancellation terms. (Refund timescales depend on the payment method and provider and are confirmed when a refund is processed.)

6. If the venue cannot deliver the experience

If a venue is unable to provide a confirmed experience, contact us with your booking reference. Where appropriate, we will arrange a refund of the amounts paid for the affected booking, in line with our Terms & Conditions.

7. Events beyond reasonable control

Where a booking is affected by events beyond reasonable control (such as severe weather or emergency measures), we will work with you and the venue on a reasonable outcome.

8. Contact

To request a cancellation or ask about a refund, contact us: